khela 888's Privacy Policy

This privacy policy applies to users of the khela 888 website. By using khela 888 services, you are considered to have accepted the terms of this policy. Reading our Terms and Conditions together with this privacy policy will give you a complete picture of the service.

We are committed to ensuring a safe and transparent experience for users in Bangladesh. When collecting and using your data, we always follow a minimum-necessity principle.

1 What Information Is Collected

The following types of information may be collected when you register an account and use khela 888 services:

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, or Rocket number and bank account information
• Username and password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date, time, and duration of site visits
• Pages visited and navigation patterns
• Information collected via cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, information may be verified through trusted third-party sources for identity verification or fraud prevention purposes. No information is shared without authorisation in this process.

2 Purpose of Using Information

Collected information is used for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming and betting services and improving the user experience
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support — via live chat and email in Bengali and English
• Meeting applicable legal obligations
• Technical improvement of the site and performance analysis
• Communications regarding bonuses, promotions, and VIP benefits (with your consent)

We never sell your information or transfer it to third parties for advertising purposes.

3 Data Storage and Security

khela 888 applies industry-standard security measures to keep user data secure. All data is transmitted via SSL encryption technology and stored on servers in encrypted form.

3.1 Encryption and Technical Security

Passwords and sensitive financial data are kept in hashed or encrypted form. Database access is strictly controlled and only authorised personnel can access the necessary information.

3.2 Data Retention Period

Information is retained for as long as the account is active and for as long as required to meet applicable legal obligations after that. When information is no longer needed, it is securely deleted or anonymised.

3.3 Security Incidents

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary steps.

4 Data Sharing and Third Parties

We may share information in the following limited circumstances:

• Payment processors: The minimum necessary information is shared with payment methods such as bKash, Nagad, Rocket, or bank transfer to complete transactions.
• Game providers: Game studios such as Pragmatic Play, Evolution, JILI, and PG Soft may process gameplay data through their software.
• Identity verification services: Trusted third parties may assist in the account verification process.
• Legal authorities: Information may be provided to the relevant authorities under a court order or legal obligation.

All third-party service providers are contractually obligated to maintain our privacy standards.

5 Cookies and Tracking Technologies

Cookies are used on the khela 888 website. Cookies are small text files stored in your browser that improve the functionality of the site.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences such as language and theme.
• Analytics cookies: Used to analyse site statistics but do not personally identify you.

5.2 Cookie Controls

Most browsers allow you to disable cookies, but disabling essential cookies may cause some site features to not work properly.

6 User Rights

As a khela 888 user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: You may request deletion of your information where no specific legal obligation applies.
• Opt out of marketing communications: You may request to stop receiving promotional communications at any time.
• Data portability: You may request that your information be provided in a structured format.

To exercise these rights, contact our customer support team. We provide support 24/7 in Bengali and English via live chat and email.

7 Protection of Minors

All khela 888 services are strictly for persons aged 21 or older. No information is knowingly collected from minors. If a user is found to be a minor, their account will be closed immediately and all information will be deleted.

Our Responsible Gaming policy contains detailed guidelines on age verification and self-exclusion.

8 International Data Transfers

Where necessary to provide the service, data may be processed on servers in other countries. The same standard of security applies in those cases, and data protection obligations are included in agreements with third parties.

9 Changes to This Policy

This privacy policy may be updated from time to time. If any significant changes are made, users will be notified via their registered email or a site notice. Continued use of the site after changes are made will be considered acceptance of the updated policy.

Our FAQ section contains answers to more general questions about privacy and security.

10 Contact Us

For any privacy-related questions, concerns, or requests, please contact us: