khela 888 Terms and Conditions

1 General Provisions

These terms and conditions serve as a legal agreement between the khela 888 platform and its users. By using the khela 888 website or registering an account, you are considered to have automatically accepted these terms.

In this document, "platform", "site", or "service" refers to all digital services of khela 888 — the website, mobile application, and any other means of access. "User" refers to any person who uses this platform with or without a registered account.

khela 888 reserves the right to update these terms and conditions at any time. If a user continues to use the platform after changes take effect, they will be considered to have accepted the revised terms.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account at khela 888 and participate in any form of betting or casino gaming, the user must be at least 21 years of age. Account registration and any financial transactions by minors are strictly prohibited. An account may be temporarily suspended while age verification is in progress.

2.2 Registration Conditions

Each user may open only one account. If multiple accounts are opened, or if multiple members of the same household attempt to claim separate bonuses using the same device or IP address, all associated accounts will be closed.

• The name, mobile number, and other details provided at registration must be accurate and your own.
• The account is for personal use only — placing bets on behalf of third parties or managing their funds is prohibited.
• After registration, documents may be requested for verification; failure to provide them in time may result in the account becoming inactive.
• To change the phone number or email used at registration, please contact the support centre.

2.3 Identity Verification (KYC)

khela 888 may request identity verification before processing a withdrawal or at any time. Withdrawal requests may be delayed until verification is complete. Refusal to provide the required documents may result in account suspension.

3 Account Security

It is your sole responsibility to keep your account username and password completely confidential. If you share this information with anyone, or if a third party gains access due to your negligence, you are responsible for all transactions carried out on that account.

If you suspect any unauthorised access to your account, notify khela 888 support immediately. Keep your password strong and change it regularly if you notice anything suspicious.

• Passwords should be at least 8 characters long and include numbers and special characters.
• If you log in on a public or shared device, log out at the end of your session.
• If OTP verification is enabled on your account, do not share the code with any third party.

We will never ask for your password or OTP by phone or message. Any such request may be fraudulent. Our Privacy Policy contains detailed information on the protection of personal data.

4 Deposits and Withdrawals

4.1 Deposits

Funds can be deposited at khela 888 via bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳200.

• Deposits must be made from a payment account registered in the user's own name.
• Deposits from third-party accounts are not accepted; such transactions may be held or cancelled.
• After a deposit is completed, it may take some time for the funds to appear in your account — if there is an issue, please contact the support centre.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Payment methods: bKash, Nagad, Rocket, and bank transfer.

• Withdrawals can only be made using the same method used for the deposit and to an account in your own name.
• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• Large withdrawals may be delayed if identity verification has not been completed.
• Additional verification may be requested for suspicious transactions.

5 Bonuses and Promotions

5.1 Welcome Bonus

New users can receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 20 times the bonus amount.

Example: A deposit of ৳1,000 earns a ৳1,000 bonus, giving a balance of ৳2,000. To withdraw the bonus, you must wager ৳1,000 × 20 = ৳20,000. Another example: A deposit of ৳10,200 earns a maximum bonus of ৳5,000, giving a balance of ৳15,200 and a wagering requirement of ৳5,000 × 20 = ৳1,00,000.

5.2 Bonus Usage Conditions

• If any bonus-related condition is breached, khela 888 reserves the right to cancel the bonus and any winnings earned from it.
• The same bonus cannot be claimed more than once from a single account.
• There may be restrictions on bet limits or game selection when using bonus funds.
• During bonus wagering, certain games may contribute to wagering at a specified rate.
• Each promotional offer has its own expiry period; expired bonuses are cancelled automatically.

5.3 VIP Program

Through regular play, users can advance through four VIP tiers: Bronze, Silver, Gold, and Platinum. Each tier provides a weekly cashback, which is a percentage of the net loss for the week:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback
• Platinum — up to 1.0% weekly cashback

Example: A Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.8% = ৳160 cashback.

6 Betting and Gaming Rules

6.1 General Betting Rules

Specific rules apply to each section when participating in sports betting, live casino, slots, and other games at khela 888. Once a bet is placed, it cannot be changed or cancelled — an exception is considered only if the platform itself identifies a technical error.

• The result recorded in the khela 888 system for any game or event is final.
• If a game is interrupted mid-round due to a technical error, the stake for that round will be refunded.
• khela 888 is not responsible for issues caused by loss of internet connection.

6.2 Sports Betting

Odds in sports betting are subject to change; the odds at the time the bet is accepted apply. If an event is cancelled, postponed, or left unresolved, khela 888 will make a decision in accordance with its own rules. Pre-defined rules for all sports including cricket and football are published in the relevant sections.

6.3 Live Casino and Slots

Live casino games feature real-time dealers; all decisions within a live session are final. The RTP for each slot is stated in that game's specific information. See our Frequently Asked Questions section for more details.

7 Misconduct and Prohibitions

Any of the following actions may result in permanent account closure and forfeiture of associated funds:

• Opening an account using a false identity or incorrect information.
• Operating multiple accounts for the purpose of claiming bonuses.
• Attempting to manipulate game outcomes or using software to do so.
• Using the platform for money laundering or any illegal activity.
• Misconduct or threats directed at other users or support staff.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.

If a misconduct complaint is raised against a user, the account may be temporarily suspended while an investigation is under way. The outcome of the investigation will be considered final.

8 Account Closure and Suspension

8.1 By khela 888

khela 888 may temporarily suspend or permanently close an account at any time for breach of terms, suspicious activity, or any other valid reason. Users will be informed of the reason for closure to the extent possible.

8.2 By the User

You may close your account at any time. If there is a withdrawable balance before closure, it will be returned upon request — excluding any bonus or portion of funds that have not met wagering requirements. A self-exclusion or limit-setting option is also available as part of responsible gaming — read our Responsible Gaming Policy for details.

9 Disclaimers and Limitations

The khela 888 platform and its content are provided on an "as is" basis. While every effort is made to provide uninterrupted service, it may be temporarily disrupted due to server downtime, third-party payment issues, or technical reasons.

khela 888 is not liable for any financial loss arising from issues with the user's internet connection, device, or third-party services. khela 888 has no influence over the outcome of bets or casino games — results are determined entirely through an impartial system.

10 Changes and Amendments

khela 888 reserves the right to change, revise, or completely rewrite any part of these terms and conditions at any time. For significant changes, an attempt will be made to notify users through the platform or at their registered contact address.

Continued use of the platform after changes are published will be taken as acceptance of the new terms. Each user is therefore advised to visit this page regularly.

11 Contact and Support

If you have any questions or complaints regarding these terms and conditions, please contact the khela 888 support team. Our 24/7 live chat service and email support are both available in Bengali and English.

Email: [email protected]

All complaints will be reviewed properly and every effort will be made to resolve them. To learn more about the platform, visit our About Us page.